The dreaded space

It is difficult to quantify how much effort has been put into getting our Sunday Worship Experience streaming live on the internet. I have spent many many hours on the NewTek forums trying to find out how others have been able to do it. The overwhelming majority of those who are streaming are sending rtmp streams to Mogulus. So I tried and tried. Mogulus makes things really easy as far as setting things up go. I was able to embed the player at our RCC Live page and I've seen the stream show up in the main control window. But it's flakey. It would show up sometimes but not show up at other times and it was worse on a Sunday morning. After about six weeks of working on it, I came to the conclusion that I had done everything I could do and I just needed some expert to bounce ideas off of. Pastor Dean was able to get some folk from BYU Broadcasting to agree to help on with it. We started talking via email but it soon became clear that our NewTek TriCaster was a new piece of equipment to them. I setup a meeting and spent about 90 minutes with them yesterday. There was an expert in the video aspect of the broadcast and an expert in the video to stream area and I filled in as an adequate person for the steam. We tried a different streaming company and messed around with some stuff but could not figure it out. Until one of the broadcasting folk remembered something he read somewhere that the names of a stream need to not have spaces in them. The stream name is used only for the studio knowing what stream is coming. The steam name was RCC Live and it would work sometimes and fail most of the time. We changed the stream name to RCCLive (no space) and it began immediately to work perfectly. We went back to the name with a space and it broke again. So, with the help of two broadcasting experts, we were able to solve our ongoing problem of not being able to stream with the removal of a single space!