Customer Service

You know, as I look at it good customer service is really just about integrity. If a company just does what they say they will do, I view it as good customer service. I recently placed an order from Tyler Tool online and it included the lowest level Drill Doctor I could find. I wanted to be able to sharpen drill bits rather than buying a ton of jobbers so I made the purchase. The problem I experienced was the chuck that holds the drill bits on my DD did not have the end on it to tighten. With that missing, I couldn't actually sharpen anything. I emailed Tyler Tool and they were almost completely unhelpful. They told me it was an issue for DD and had nothing further for me...no ability to send it back to them, no email address for DD nothing. So I emailed DD. They came back immediately and asked for my serial number and then sent out not just the one piece that was missing, but the entire chuck! What a great company! I didn't have to prove anything to them, they just sent the stuff I needed right out. That is good customer service.

This is a problem we experience in the church. People outside the church want to see us have some integrity. For us to do what we say we will do. We don't need to march with signs to get our point across. We need to live the life we keep telling people about. We need to live a life of integrity showing our Savior's love.