Insurance...ugh

So we need insurance. Without it, medical bills would be prohibitively expensive and many of us would not go through some needed care when we are well. But insurance can be so frustrating! I have a team of five doctors at my clinic that came together to consult on my case and made a decision as to the course of treatment. After submitting that to insurance it was denied. They then saw the reason for the denial to be some entry in my chart from six months ago, so they corrected it and tried again. It was again denied. The next step was for me to write a letter, so I went to the clinic, had them print out the relevant portions of the chart and the doctor was kind enough to highlight the important pieces and I mailed it to them. That was about two weeks ago. According to their own rules (where I got the address to send it to) they had six business days to respond. Hearing nothing, I called my local HR rep who called Altius and our rep there to find out the status. Altius denies ever receiving my appeal and they deny ever receiving the appeal from my doctor! I guess it is just easier for them to say they haven't ever seen it instead of having to deny me again! So now I have to resend the information and get delivery confirmation to have proof they received it. I am sick of insurance!