What's on the--uh, oh
it broke.
My iPod broke.
After all we have been through together. The nights sitting in the chair together. The long road trips together, the time spent on the tractor together. Now she's dead.
Oh, it's probably not her fault. I've dropped her and abused her and got dust in her, but dang I need my iPod!
The good news is Apple knows what customer service is all about. I didn't have to hunt around for a receipt from buying it or documentation from the warranty card that I probably never sent in. I just went to their web site, entered the serial number, went through some troubleshooting that was actually useful (but didn't solve the problem) and they sent me a box. More than that, they sent a box with a label on it to send back. They also sent packing material. They also sent tape.
Tape. Apple was thoughtful enough to not just ask me to tape the box up once my iPod was nestled inside, they sent me the tape to use on it. Then I called DHL and asked them to come pick my iPod up. That was it. Completely covered under warranty. I'm out a few days without the iPod, but I don't have to hunt for a box, I don't have to haul it to the store to send off, I don't have to send in a receipt and wait 6-8 weeks for reimbursement from sending it back to Apple, they just took care of it.
That is the way customer service should be. Not spending two hours on the phone trying to do some troubleshooting of the product with a person who does not speak my language natively and we're both getting frustrated. Then having to hunt all over to find a receipt I know I should have kept but I lost somewhere along the way. Nope, go to the web site, enter a serial number, walk through some steps and BAM there's a box on my doorstep.
Nicely done, Apple.
My iPod broke.
After all we have been through together. The nights sitting in the chair together. The long road trips together, the time spent on the tractor together. Now she's dead.
Oh, it's probably not her fault. I've dropped her and abused her and got dust in her, but dang I need my iPod!
The good news is Apple knows what customer service is all about. I didn't have to hunt around for a receipt from buying it or documentation from the warranty card that I probably never sent in. I just went to their web site, entered the serial number, went through some troubleshooting that was actually useful (but didn't solve the problem) and they sent me a box. More than that, they sent a box with a label on it to send back. They also sent packing material. They also sent tape.
Tape. Apple was thoughtful enough to not just ask me to tape the box up once my iPod was nestled inside, they sent me the tape to use on it. Then I called DHL and asked them to come pick my iPod up. That was it. Completely covered under warranty. I'm out a few days without the iPod, but I don't have to hunt for a box, I don't have to haul it to the store to send off, I don't have to send in a receipt and wait 6-8 weeks for reimbursement from sending it back to Apple, they just took care of it.
That is the way customer service should be. Not spending two hours on the phone trying to do some troubleshooting of the product with a person who does not speak my language natively and we're both getting frustrated. Then having to hunt all over to find a receipt I know I should have kept but I lost somewhere along the way. Nope, go to the web site, enter a serial number, walk through some steps and BAM there's a box on my doorstep.
Nicely done, Apple.
posted by Pastor Tom at 11:08 AM
1 Comments:
Alec wants a Zune. I hope your experience with Apple can change his mind!
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